Terms & conditions

Last updated: 31 July 2026.

1. Who we are

This webshop, Pawkit (pawkit.eu), is a trading name of Botlease, a business registered in the Netherlands. Botlease is the seller and the invoicing party for every order.

Botlease
Vrouwengelukhof 58, 1061 BS Amsterdam, the Netherlands
KVK 95943420 · BTW NL005182627B44
hallo@botlease.nl · +31 6 4497 0320

You can also reach us via the form on our contact page.

2. Products & pricing

All prices are shown in euros and include VAT. Some items are shipped from outside the EU; in that case the carrier or customs may charge import VAT and clearance costs on delivery. Those charges are not included in our prices and are payable by you. We take care to describe and price products accurately; in the event of an obvious error, we may cancel an affected order and refund any amount paid. Product illustrations are for identification; specifications are listed on each product page.

3. Ordering

A contract of sale is formed once we confirm your order by email. We reserve the right to refuse or cancel an order — for example if an item is unavailable or an error has occurred — in which case you receive a full refund.

4. Payment

Payment is processed by our payment providers over secure, hosted checkout pages. We do not receive or store your full card details. Your order is prepared for dispatch once payment is confirmed.

5. Delivery

Delivery times and costs are set out on our Shipping & delivery page. Estimated delivery windows are indicative and shown at checkout.

6. Right of withdrawal & returns

You have a statutory 14-day right of withdrawal, counting from the day you receive the goods. Any clear statement to us within that period is enough; you may also use our model withdrawal form, though you are not obliged to.

The cost of returning the goods is yours. We refund the purchase price and the standard delivery cost of the original order within 14 days of receiving the return. The return address is not fixed: it depends on which warehouse shipped your order, so you receive it from us by email after you notify us. The full procedure, and our 2-year warranty, are described on the Returns & warranty page.

7. Liability

Nothing in these terms limits your mandatory rights as a consumer under EU and Dutch law. To the extent permitted by law, our liability is limited to the value of the order concerned.

8. Applicable law

These terms are governed by Dutch law. Mandatory consumer-protection rules of your country of residence continue to apply.

9. Contact

Questions about these terms? Use the form on our contact page — we reply within one business day. See also our Privacy policy.