Returns & warranty
14-day right of withdrawal
Under EU consumer law you have the right to cancel your order within 14 days of receiving it, without giving a reason. To make use of this right, tell us within that period: a message via our contact page or an email to hallo@botlease.nl is enough. You can also use our model withdrawal form, but you are not obliged to.
- You may unpack the item and try it out as you would in a shop. If you go further than that and the item loses value as a result, we may deduct that loss from your refund. Please return it in the original packaging where you reasonably can.
- You have 14 days from notifying us to send the item back.
- We refund the full order amount, including the standard delivery cost you paid, within 14 days of receiving the return, using the same payment method you used to pay.
Who pays the return shipping, and where does it go?
You pay the cost of returning the goods. We refund the purchase price and the standard delivery cost of the original order, but not the postage you spend sending an item back to us.
There is no fixed return address on this page, on purpose. Your parcel was dispatched by our fulfilment partner from whichever warehouse stocked it, so the right return address depends on your order. Email hallo@botlease.nl with your order number and we send you the correct address, usually within one business day. Please wait for that address: a parcel sent to a guessed address can be lost or refused, and we cannot refund what never arrives.
How to start a return
- Email hallo@botlease.nl (or use the contact form, or the model withdrawal form) with your order number (
PK-XXXXXX). - We reply with the return address for your order and any packing instructions.
- Ship the item back at your own cost, keeping your proof of postage.
- Once it arrives and is checked, we process your refund within 14 days.
2-year warranty
Every product Pawkit sells is covered by a 2-year warranty against manufacturing defects, on top of your statutory rights. If something fails through normal use within that period, contact us and we'll arrange a repair, replacement or refund.
The warranty does not cover normal wear and tear, accidental damage or misuse. Your rights under EU consumer law are unaffected.
Damaged or wrong item?
If your order arrives damaged or you received the wrong product, email us within a few days of delivery with a photo and your order number. We'll put it right at no cost to you, return postage included: this is our mistake, not a withdrawal.